Shipping & Delivery Policy

Branches can fulfil deliveries through three distinct channels:

• Their own internal drivers using the dispatcher-and-driver app workflow.
• Third-party courier companies (3PL) integrated via API.
• ORDE's shared district fleets managed by platform admins.

Orders leaving the same restaurant for the same geographic district are combined onto a single motorcycle only if the delivery promise made to the first customer is guaranteed to remain intact.

If no driver is immediately available, orders are safely held rather than cancelled or lost, triggering a high-priority alert for administrators while providing the customer with an adjusted wait estimate.

Once a meal is physically dispatched on a motorcycle, customers receive a secure tracking link displaying the real-time movement of exclusively their own order.