Refund Policy

Refunds can solely be issued from the Cloud Dashboard by an authorized manager or higher-level user. Cashiers are permitted to view refund statuses to assist customers but possess no authority to execute refunds.

Any refund processed after a business day has officially closed appears as a clear adjustment entry on a subsequent day's report, linking directly back to the original transaction.

If an online payment link expires or times out before completion, the order seamlessly defaults to cash mode, notifying the customer to pay the driver or cashier directly upon delivery or pickup.

Refund questions? Email support@orde.tech or call 01023600641.