Question 1

Do my customers need an app?

Accepted Answer

No. They order on WhatsApp, which they already use every day.

Question 2

Can I keep my WhatsApp Business app?

Accepted Answer

Yes. ORDE works alongside the WhatsApp Business app on your phone.

Question 3

Does it understand voice notes and Egyptian Arabic?

Accepted Answer

Yes. The AI understands Egyptian Arabic and English, in text and voice notes.

Question 4

Does it handle dine-in, takeaway and delivery?

Accepted Answer

Yes. Table QR for dine-in, branch QR and WhatsApp for takeaway, and delivery areas with your riders, the ORDE fleet where available, or couriers.

Question 5

Can customers pay online?

Accepted Answer

Yes. The AI can send a payment link in the chat. Cash on delivery and card at the counter also work.

Question 6

Can I turn the AI off or take over a chat?

Accepted Answer

Yes. There's an AI on/off switch, and any chat can be handed to a person in the escalation inbox.

Question 7

Does it work with my current POS?

Accepted Answer

Syrve today, through Integrated POS mode. For other systems, talk to us — or run your branch on ORDE POS.

Question 8

How does setup work?

Accepted Answer

Our team sets up your menu, branches and WhatsApp with you. You can start with one branch.

Question 9

How am I billed?

Accepted Answer

One monthly subscription for all your branches, plus a prepaid wallet for extra AI orders. Each branch has a one-time $150 setup fee that comes back as wallet credit. Connecting an external POS is quoted separately, since setup differs from one system to another.

Question 10

How is my data protected?

Accepted Answer

Your data belongs to you. Access is controlled with roles and permissions per person, every action is recorded in an activity log, and you can export your reports.

ORDE | Your WhatsApp takes orders by itself. Your kitchen gets clean tickets.